GRAM Continuous Improvement Model

Schreiber, J. and Melonçon, L. (in press). Creating a continuous improvement model for sustaining programs in technical and professional communication. Journal of Technical Writing and Communication.

We build on previous scholarship calling for sustainable growth in technical and professional
communication programs through maintenance and reflection. Inspired by continuous
improvement models used in industry, we offer GRAM—Gather–Read–
Analyze–Make—a continuous improvement model designed to identify and align
often overlooked practices and processes necessary to build and sustain programs.