Meloncon, Lisa, Haynes, Erin, Varelmann, Megan & Groh, Lisa.
Technical Communication, 57(4), 397-415.
Publication year: 2010

Winner of the journal’s distinguished article award

TechcommNov101-220x300Purpose: Since 2004, the number of children online has increased 18%,
compared with a 10% increase in total users. Not only do children represent a
growing segment of Internet users, much of what they do online has a specific
purpose: education. To help technical communicators create educational Web
sites for children, we offer a set of guidelines to direct the design process.
Method: Nine children participated in a usability test of the CARES Playground,
an educational Web site geared toward 7- to 9-year-olds. The site was designed
by a group of graduate students in professional writing based on a review of the
(admittedly limited) literature dealing with designing Web sites for children.
This paper matches common themes from existing literature to the results of the
usability tests.


Results: Since all the information on designing Web sites for children emerged
from the literature of designing Web sites for adults, the themes of navigation,
appearance, and content are not unfamiliar. However, the interpretation of those
common issues for children—as well as the children’s reaction to them—may be
Conclusion: Technical communicators need to be conscious and deliberate when
designing Web sites for children. To ensure that educational Web sites are able
to meet their learning goals, careful consideration of children’s developmental
abilities and Web preferences must be considered. We present several guidelines as
a starting point, though further research is needed to confirm and expand upon

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