Schreiber, J. and Melonçon, L.
Journal of Technical Writing and Communication
Publication year: 2018

 We build on previous scholarship calling for sustainable growth in technical and professional

communication programs through maintenance and reflection. Inspired by continuous improvement models used in industry, we offer GRAM—Gather–Read–Analyze–Make—a continuous improvement model designed to identify and align often overlooked practices and processes necessary to build and sustain programs.

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